Questions
Q What makes your cables different or better than all of the other high-end cable products out there?
Q Are your cables the same as DH Labs cables, repackaged in different jackets and connectors?
Q What is your affiliation with DH Labs?
Q Is there a guarantee on your cables?
Q Do you offer cryogenically treated cables?
Q Can you burn in my cables for me prior to shipping?
Q What shipping methods do you offer?
Answers
Q What makes your cables different or better than all of the other high-end cable products out there?
A To set Audio Art Cable apart from the crowd, our mission is to provide products that we feel offer exceptional price to performance value. Our cables are frequently compared favorably to cables costing many times more than ours do, and have ended up taking the place of very high priced cable products in our customer’s systems. Many of our customers have happily sold their higher priced cables after experiencing Audio Art Cable, and pocketed the profits!
Q Are your cables the same as DH Labs cables, repackaged in different jackets and connectors?
A NO! Our exclusive products were designed in cooperation with DH Labs cable chief design guru and technical expert Darren Hovsepian, and are made in a different factory.
Q What is your affiliation with DH Labs?
A Darren Hovsepian was contracted by Audio Art Cable to design exclusive products for us, and services our company as a supplier.
Q Is there a guarantee on your cables?
A Yes! A 30-day money back satisfaction guarantee, and a 1 year parts and labor warranty covering any manufacturing defects. Order from us with confidence!
Q Do you offer cryogenically treated cables?
A Yes! Our soon to be launched e and ePlus Series cables are deep cryo treated by renowned treatment lab Cryogenics International in Scottsdale, AZ. We are shipping these cables now. Please contact us for details.
Q Can you burn in my cables for me prior to shipping?
A Yes! We will burn your cables for you on our audiodharma Cable Cooker upon request for 72 hours for a $20 charge per pair of interconnects or SC-5 Classic speaker cables, or for 96 hours and a $25 charge, for SC-5SE speaker cables, or power cables. Please add these timeframes on to the expected ship date.
Q What shipping methods do you offer?
A We offer FREE shipping with USPS Priority, or First Class (depending on weight), but can use any other method you may select at checkout. DHL Worldwide Express is also available for international orders. Please contact us for pricing and details.
